Experience

ResMed – San Diego, CA, 11/2017 to present

Brought on board to manage various projects including software releases, deployments, maintenance, and migrations. Accountable for escalating and ensuring resolution to project issues, resource constraints, schedule challenges, and dependencies. Facilitated Agile program ceremonies (Scrum and Kanban), and distribution of information in Confluence and Jira.

Program Manager – Digital Health Technologies, Delivery Management


ACHIEVEMENTS:

  • Manage and track migration program of 105 Service Applications from Pivotal Cloud Foundry (PCF) to AWS Elastic Container Service (ECS), to result in new a modernized CICD pipeline and application architecture design while maintaining a high degree of operational excellence.

  • Lead and support Infrastructure and Database teams, including patches, merges, and security improvements for their seamless enablement.

Senior Project Manager – Digital Health Technologies, Platform Engineering


ACHIEVEMENTS:

  • Managed software security upgrade project for 5 million respiratory medical devices globally via Over The Air (OTA), including software enhancements and corrections to devices in the field.

  • Managed Airview (Class II medical device software), promoting smooth and continuous delivery of new releases, features, enhancements, bug fixes, and updates with stability, reliability and consistency.

MedImpact – San Diego, CA, 8/2013 to 4/2017

Senior Project Manager / Implementation Manager -

Managed projects for new clients to have their members’ health information integrated into the company’s proprietary software serving more than 67 thousand pharmacies. Led cross-functional teams (over 30 business units) involving custom SDL, detailed schedules, burn down/up charts, reports, risks, and quality improvements. Developed test plans, identified discrepancies, inaccuracies, and unexpected consequences.


ACHIEVEMENTS:

  • Led challenging schedule, including release, milestones, risk management, resource allocation, and internal /external client teams, delivering a system serving a combined 90,000 pharmacy benefit claims for New York State.

  • Successfully managed projects on time and within the agreed acceptance criteria in a hybrid methodology environment (Agile and Waterfall) including progress reports to all stakeholders and clients.

  • Delivered flawless implementations and client satisfaction by assuring project deliverables were consistent with schedule and quality to achieve claims adjudication accuracy under federal Affordable Care Act requirements.

  • Managed projects in compliance with the client service agreement eliminating any risks for non-adherence to the executed contract.

  • Accelerated client satisfaction and slashed error rate by creating and implementing project procedures for various health care market segments.

  • Pioneered innovative communication techniques and KPIs to expedite daily and weekly status reports for management, clients, and project team ensuring completeness of all project documentation throughout the project lifecycle

BB Consulting Services – San Diego, CA

Validation Project Manager, 10/2011 to 8/2013

Managed equipment and software validation projects to meet FDA 21CFR11 compliance requirements and GMP practices. Charged with delivering defect reduction, gap analysis, systems optimization, and process consistency.


ACHIEVEMENTS:

  • Executed validation protocols (IQ, OQ, PQ) for Software, and utility equipment (Oven/Conveyors, Autoclaves, WFI, Fermentors, and Sterilizers) ensuring their accuracy and reliability for their intended use.

  • Ensured satisfactory FDA inspections by developing standard operating procedures (SOPs), and processes for production equipment including Qualification of Temperature Storage Units (TCSU).

  • Wrote installation and operational qualification testing protocol for Reverse Osmosis / De-Ionized (RO/DI) water systems demonstrating that its requirements met the company’s policies and government agencies.

GR Consulting Group / SODEXHO – USA/France

PMO Project Manager, 2/2007 to 4/2010

Implemented Project Management Office (PMO) for purchasing department in 3 countries. Worked directly with key executives and customers to determine core requirements. Created processes, quality standards and authored SharePoint site with more than 300 templates as client resource for practical and effective PMO practices.


ACHIEVEMENTS:

  • Implemented Project Management Office PMO structure / best practices in purchasing departments in France, US, and Brazil increasing project portfolio performance and delivery speed by45%.

  • Tracked metrics for all projects and maintained centralized accountability for the management of project portfolio including configuration issues identified during the implementation ensuring timelines and deliverables were met.

  • Created and led training sessions for technical managers and clients for new processes and templates usage resulting in enhanced team communications, cohesiveness, and project methodology improvement.

HEWLETT PACKARD, San Diego, CA

Program Manager and Writing Systems Engineer, 11/2005 to 9/2007

Launched program for Web 2.0 software integration, managing the software lifecycle (Agile process) from customer needs identification through testing, data warehousing, release, and support. Worked with offshore developers in India, communicating daily to ensure progress. Provided leadership, direction, and guidance to a cross-functional, cross-border team.


ACHIEVEMENTS:

Improved the overall efficiency of the program, delivering the first release 3 months ahead of the cycle deadline.

Promoted the benefits of new software tools through training, product demonstration, and customer engagement, increasing software usage by 30% in its first release.

Created and led training sessions for technical managers and clients for new processes and templates usage resulting in enhanced team communications, cohesiveness, and project methodology improvement.


Writing Systems Engineer(SPS) 2005-2007

Directed major Print Center project (Waterfall process) to develop feasibility studies and roadmaps for thermal inkjet technologies. Organized print test infrastructure to deliver information to engineering and sales teams. Mediated between Engineering and Marketing.


ACHIEVEMENTS:

Established ongoing test and process methods; decreased delivery cycle time by 35% through test verification toolkit with the flexibility to incorporate changes to the project scope.

Created customer experience standards for worldwide industrial printers, demonstrating an understanding of different market segments.

Key engineer in bridging technical and operational gaps between critical subsystems.

Increased awareness of SPS among HP partners and OEM vendors.